Last Updated: 08 September 2026
At Sky Jeweller, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, why we collect it, how we use it, when we may share it, and the choices available to you when you use our website or purchase from us.
By using our website or placing an order, you acknowledge this Privacy Policy.
1. Information We Collect
When you browse our website, place an order, create an account or contact us, we may collect information such as:
Name
Email address
Phone or WhatsApp number
Billing and shipping address
Order and purchase details
Information provided when contacting customer support
Account and login information, if applicable
We may also automatically collect certain technical information when you visit our website, such as:
IP address
Browser and device information
Pages visited
Time spent on our website
General browsing and interaction information
This information helps us operate, secure and improve our website.
2. How We Use Your Information
We may use your information to:
Process and fulfil your orders
Arrange shipping and delivery
Send order confirmations and delivery updates
Provide customer support
Process returns, exchanges and refunds
Respond to your questions and requests
Improve our products, website and services
Detect and prevent fraud or misuse
Analyse website traffic and customer behaviour
Send promotional communications where you have provided appropriate consent
We only use personal information for legitimate business purposes and as described in this Privacy Policy.
3. Payment Information
Payments made through our website are processed by authorised payment service providers.
Sky Jeweller does not directly store your complete credit/debit card information.
Your payment provider may collect information such as card details, UPI information or other payment information required to process your transaction.
Currently, Razorpay is used as an authorised payment gateway for processing payments on our website. (skyjeweller)
Payment providers operate according to their own privacy policies and security practices.
4. Shipping & Delivery Information
To fulfil your order, we may share necessary information such as your:
Name
Delivery address
Phone number
Order details
with our logistics and delivery partners.
We currently use Shiprocket and its associated logistics services to help process and deliver orders. (skyjeweller)
We only share information reasonably necessary to fulfil and support your order.
5. Marketing & Analytics
We may use third-party tools to understand website usage, measure advertising performance and communicate with customers.
These may include services such as:
Google Analytics
Google Tag Manager
Meta Pixel
Mailchimp
These services may use cookies, pixels or similar technologies to collect information about website activity and interactions. (skyjeweller)
Where applicable, you may opt out of marketing communications at any time.
6. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
Keep the website functioning properly
Remember preferences
Understand website usage
Improve website performance
Measure marketing and advertising performance
Provide more relevant content or advertisements
You can manage or disable cookies through your browser settings.
Please note that disabling certain cookies may affect some website features.
7. Sharing of Information
We do not sell or rent your personal information.
We may share necessary information with trusted service providers who help us operate our business, including:
Payment providers
Shipping and logistics providers
Website and hosting providers
Analytics services
Marketing and communication services
Technology and security providers
We may also disclose information when required to comply with applicable laws, legal processes, government requests, or to protect the rights, property and security of Sky Jeweller, our customers or others.
8. Data Security
We take reasonable measures to protect your personal information from unauthorised access, misuse, loss or disclosure.
These measures may include secure connections, access controls, security tools and trusted third-party service providers.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
Completing orders
Providing customer support
Maintaining business and transaction records
Handling returns and refunds
Meeting legal, tax and accounting requirements
Resolving disputes
Preventing fraud and misuse
When information is no longer required, we may delete or securely dispose of it, subject to applicable legal requirements.
10. Your Privacy Choices
Depending on applicable law, you may request to:
Access the personal information we hold about you
Correct inaccurate information
Update your information
Request deletion of certain information
Withdraw consent for marketing communications
You can unsubscribe from promotional emails using the unsubscribe option provided in the communication or contact us directly.
Some information may need to be retained where required for legal, accounting, security or legitimate business purposes.
11. Children’s Privacy
Our website is intended for general customers and is not specifically directed towards children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.
12. Third-Party Websites
Our website may contain links to third-party websites, payment services, social media platforms or other external services.
These third parties operate independently and have their own privacy policies.
Sky Jeweller is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing their privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or applicable legal requirements.
Any changes will be posted on this page with an updated “Last Updated” date.
We encourage you to review this page periodically.
14. Contact Us
If you have questions, concerns or requests regarding your personal information or this Privacy Policy, please contact us:
Sky Jeweller
Hyderabad, Telangana, India
Email: skyjeweller06@gmail.com
Phone: +91 83283 46399
Customer Support: Monday–Saturday, 12:00 PM–6:00 PM