Last Updated: September 16, 2026
At Sky Jeweller, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use and store it, and the terms governing your data rights.
By accessing our website, creating an account, or placing an order, you acknowledge and agree to the terms of this Privacy Policy and our integrated Terms & Conditions and Refund & Returns Policy.
1. Information We Collect
When you interact with Sky Jeweller, we collect personal and technical information to process transactions and improve our services, including:
Personal & Contact Details: Name, billing address, shipping address, email address, and phone/WhatsApp number.
Order & Transaction Data: Purchase history, item specifications, and customer support interactions.
Technical & Device Information: IP address, browser type, device identifiers, time zone, and browsing activity via cookies and log files.
2. How We Use Your Information
We process your personal information for legitimate business purposes, including:
- Fulfilling, shipping, and tracking your orders.
- Processing returns, exchanges, and refunds in accordance with our Refund & Returns Policy.
- Sending transactional communications (order confirmations, dispatch updates, and support responses).
- Detecting, preventing, and investigating fraudulent activity, unauthorized transactions, or security incidents.
- Sending promotional communications where permitted by law (you may opt out at any time).
3. Payment Information & Third-Party Platforms
Payments on our website are processed through secure, authorized third-party payment service providers (e.g., Razorpay).
- Data Storage: Sky Jeweller does not store or directly process complete payment card numbers, UPI PINs, or banking credentials.
- Third-Party Disclaimers: Payment processing and logistics services (e.g., Shiprocket) operate under their respective security and privacy frameworks. Sky Jeweller is not liable for data security incidents, outages, or breaches that occur independently on these external, third-party platforms.
4. Data Retention & Mandatory Exceptions
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy.
Legal & Audit Retention: Notwithstanding any account deletion or data erasure requests, Sky Jeweller reserves the explicit right to retain transaction histories, invoicing details, shipping logs, and customer identity records as required by applicable tax laws, financial regulatory compliance, and legal defense against chargebacks or fraudulent claims.
5. Communications & Opt-Out Protocols
- Transactional Messages: By placing an order, you consent to receiving essential operational updates via SMS, email, or WhatsApp regarding your order status.
- Marketing Opt-Out: You may unsubscribe from marketing or promotional communications at any time by using the “Unsubscribe” link in emails or following the opt-out instructions provided in promotional messages.
6. Integration of Policies
This Privacy Policy must be read in conjunction with our Terms & Conditions and Refund & Returns Policy. Privacy rights or data removal requests cannot be used to bypass, modify, or invalidate verified order obligations, dispute resolution protocols, or standard return windows.
7. Policy Updates & Binding Terms
We reserve the right to modify this Privacy Policy at any time. Any changes take effect immediately upon posting to the website. Orders placed prior to a policy modification remain governed by the terms in effect at the time the transaction was completed.
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Contact Us
For questions regarding this Privacy Policy or your personal data, please contact us through our official website contact channels.
Whatsapp Us : +918328346399