Terms & Conditions
Last Updated: 08 September 2026
Welcome to Sky Jeweller. By accessing or using our website, browsing our products, or placing an order, you agree to the Terms & Conditions mentioned below. Please read them carefully before making a purchase.
1. About Sky Jeweller
Sky Jeweller is an online jewellery store offering jewellery products through its website.
These Terms & Conditions apply to all visitors, customers and users of our website.
By placing an order, you confirm that you have read and agreed to these terms.
2. Website Use
You agree to use the Sky Jeweller website only for lawful purposes.
You must not:
Attempt to gain unauthorised access to our website or systems.
Interfere with the website’s functionality or security.
Copy or misuse our website content.
Use our website for fraudulent or unlawful activities.
Provide false or misleading information while placing an order.
We reserve the right to restrict or terminate access to our website if we believe it is being misused.
3. Products & Product Information
We make reasonable efforts to ensure that product descriptions, photographs, sizes, specifications and other information displayed on our website are accurate.
However, minor variations in colour, texture or appearance may occur due to lighting, photography and differences between screens or devices.
Jewellery measurements and sizes should be checked carefully before placing an order.
Product availability may change without prior notice.
We reserve the right to discontinue, modify or update any product at any time.
4. Pricing
All product prices are displayed in Indian Rupees (INR) unless stated otherwise.
We make every effort to maintain accurate pricing information. However, in the event of an accidental pricing, technical or listing error, Sky Jeweller reserves the right to correct the error and, where necessary, cancel the affected order.
If an order is cancelled due to an incorrect price or technical error and payment has already been made, the applicable amount will be refunded.
5. Orders & Order Confirmation
Placing an order on our website does not automatically guarantee its acceptance.
An order is considered confirmed once Sky Jeweller has successfully processed and accepted the order.
We reserve the right to cancel or refuse an order in circumstances including:
Product being unavailable.
Incorrect product or pricing information.
Payment failure.
Suspected fraudulent or suspicious activity.
Incorrect or incomplete customer information.
Technical or system errors.
If an order is cancelled after payment has been received, the applicable amount will be refunded to the original payment method.
6. Payment
Payments are processed through our authorised payment gateway or available payment methods shown at checkout.
Sky Jeweller does not store complete card or banking information on its website unless specifically required and permitted through authorised payment services.
Customers are responsible for providing accurate payment and billing information.
7. Order Cancellation
Cancellation requests must be made before the order is shipped.
Once an order has been shipped, it cannot be cancelled.
After shipment, the order will be subject to our Refund & Return Policy.
If an eligible cancellation is approved before shipment, the applicable refund will be processed to the original payment method.
8. Shipping & Delivery
Orders are shipped through our designated logistics partners.
Delivery timelines shown on our website are estimated delivery times and are not guaranteed.
Delivery may be delayed due to circumstances including:
Courier or logistics delays
Weather conditions
Public holidays
Incorrect address or contact information
Remote delivery locations
Operational or technical issues
Circumstances beyond our reasonable control
Customers are responsible for providing a complete and accurate delivery address and contact details.
9. Receiving Your Order
Customers are advised to inspect the package carefully when receiving the delivery.
For jewellery-related damage, missing items or incorrect products, customers should contact us as soon as possible.
A clear unboxing video showing the sealed package from the beginning of opening is required for damage, missing-item or incorrect-item claims.
This helps us verify the condition of the package and product at the time of delivery.
10. Returns, Exchanges & Refunds
Returns, exchanges and refunds are governed by our Refund & Return Policy.
Customers must meet all applicable conditions before sending a product back.
Important: The security seal/tag attached to the jewellery must remain completely intact.
If the security seal/tag is:
Broken
Removed
Tampered with
Damaged
Missing
the product will not be eligible for return, exchange or refund.
Products that have been worn, altered, damaged or misused after delivery may also be refused.
Do not send any product back without receiving return approval from Sky Jeweller.
Unauthorised returns may be refused.
11. Customised & Personalised Products
Customised or personalised jewellery is made specifically according to the customer’s requirements.
Therefore, customised or personalised products are not eligible for return, exchange or refund, except where required under applicable law for a genuine manufacturing defect or incorrect product supplied by Sky Jeweller.
Customers are responsible for checking the spelling, measurements, names or other details provided for personalisation before confirming their order.
12. Promotions & Discounts
Promotional offers, discount codes and special offers may have their own terms and conditions.
Offers may be limited by:
Time period
Product/category
Minimum order value
Customer eligibility
Usage limits
Sky Jeweller reserves the right to modify, suspend or withdraw an offer where reasonably necessary.
13. Intellectual Property
All content available on the Sky Jeweller website, including:
Brand name and logo
Product photographs
Product descriptions
Graphics
Website design
Videos
Written content
is owned by or licensed to Sky Jeweller and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute or commercially use our content without prior written permission.
14. Third-Party Services
Our website may use third-party services such as:
Payment gateways
Courier and logistics providers
Analytics services
Website plugins and technology providers
These services may operate under their own terms and privacy policies.
Sky Jeweller is not responsible for interruptions or failures caused solely by third-party services, although we will make reasonable efforts to assist customers where possible.
15. Website Availability & Errors
We aim to keep our website accurate, secure and available. However, we do not guarantee that the website will always operate without interruptions, errors or technical issues.
We may temporarily suspend, modify or update the website for maintenance, security, improvements or other operational reasons.
16. Fraud & Misuse
Sky Jeweller reserves the right to investigate and take appropriate action against orders or accounts that appear to involve fraudulent activity, payment abuse, repeated misuse of our return policy, false claims or other suspicious behaviour.
Where appropriate, we may cancel affected orders or restrict future purchases.
17. Limitation of Liability
Sky Jeweller will make reasonable efforts to provide accurate product information and reliable services.
However, we will not be responsible for delays, interruptions or losses caused by circumstances outside our reasonable control, including courier delays, natural events, technical failures, third-party service interruptions or incorrect information provided by the customer.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.
18. Changes to These Terms
Sky Jeweller may update these Terms & Conditions from time to time to reflect changes to our services, policies or applicable requirements.
The updated version will be published on this page with the revised date.
Your continued use of the website after changes are published means that you accept the updated Terms & Conditions.
19. Governing Law
These Terms & Conditions are governed by the laws of India.
Any dispute arising in connection with these Terms & Conditions or your purchase will be handled in accordance with applicable Indian law and the jurisdiction of the appropriate courts in Hyderabad, Telangana, subject to applicable law.
20. Contact Us
If you have any questions regarding these Terms & Conditions, orders, returns or other services, please contact us:
Sky Jeweller
Hyderabad, Telangana, India
Email: skyjeweller06@gmail.com
Phone: +91 83283 46399
Customer Support: Monday–Saturday, 12:00 PM–6:00 PM
⭐ The most important part for your website
I would keep this sentence bold and visible on both your Terms page and Return & Refund page:
IMPORTANT: The security seal/tag must remain completely intact. If the seal/tag is broken, removed, damaged or tampered with, the product will NOT be eligible for return, exchange or refund.