Refund & Return Policy
At Sky Jeweller, we are committed to providing our customers with high-quality silver jewellery and a smooth shopping experience. This Refund & Exchange Policy outlines the conditions under which returns, exchanges, and refunds are accepted. By placing an order on our website, you agree to the terms described below..
1. Return Period
Return or exchange requests must be made within 15 days of delivery.
Requests after 15 days will not be accepted.
2. Seal & Tag — Important
The security seal/tag attached to the jewellery must remain completely intact.
If the security seal or tag is broken, removed, tampered with, or missing, the product will NOT be eligible for return, exchange, or refund.
Please check the product carefully without removing or breaking the seal/tag if you wish to return it.
3. Product Condition
Returned products must be:
Unused and unworn
Free from scratches, damage, alterations or signs of use
In the original packaging
Returned with all tags, boxes, pouches, certificates and accessories provided with the order
Products showing signs of wear, damage, alteration or misuse will not be accepted.
4. Damaged, Defective or Incorrect Orders
If you receive a damaged, defective, missing or incorrect item, contact us as soon as possible.
A clear unboxing video showing the sealed package from the beginning of opening is required for such claims. Without an unboxing video, the claim may not be accepted.
5. Non-Returnable
The following cannot be returned or refunded:
Products with a broken, removed or tampered security seal/tag
Customised or personalised jewellery
Gift cards
Products damaged, altered or worn after delivery
6. Return Approval
Do not send a product back without receiving approval from Sky Jeweller first.
All returned products are inspected after receipt. A refund or exchange will only be processed if the product meets all return conditions.
7. Refunds
Once the return is received and approved:
Refunds will be issued to the original payment method.
Refund processing will begin within 3–5 business days.
Bank/payment-provider processing times may vary.
8. Exchanges
Exchanges are available for equal or higher-value products.
Any price difference must be paid by the customer.
The returned product must meet all return conditions.
Contact Us
Email: skyjeweller06@gmail.com
Phone: +91 83283 46399
Important: Breaking or removing the security seal/tag means the product is considered unaccepted and is no longer eligible for return, exchange, or refund.